When a company has a technology that’s as cutting-edge as we think ours is, it’s important to have a place where customers can share their experiences and insights. In a community, customers can share tips and tricks and ask questions to a wide audience of peers and company representatives.
Today, we are launching our new Infoblox Experts Community, replacing our previous community site. We look forward to hearing directly from our customers, answering questions and presenting new ideas through our blogs. We encourage you to visit the community to check out the many updates we’re excited to bring to our members. These include:
Faster access. Once they’ve verified their identity through a confirmation e-mail, members have access to the site immediately. Previously, a manual verification process meant that it could take up to four days to get into the community. That just doesn’t cut it in today’s fast-paced world.
More interaction. Once members create an account, they can post questions immediately, as well as search all the content on the community. Previously, members couldn’t post questions to the entire group.
More usability. We’ve improved the user interface, highlighting new content and giving users the ability to quickly search for answers; type your question in the homepage search box, and the system will auto-fill search results of content that already exists.
Clearer solutions. Members can now search on topics and find “solved” forum threads. Answers to questions is key, and we want to make it obvious when questions have been resolved.
Who’s-Who. We want members to feel confident when creating and finding content. The new system includes ranks for employees, external Infoblox experts, and our new Grid Master Program (more on this in an upcoming blog post).
Kudos System. Members can give kudos to authors whose content they like. Members attaining “expert” status and above will be given opportunities to participate with Infoblox at trade shows, user conferences, and other activities, often as our guest.
Finally – and perhaps the most important thing for any user community – our new community is collaborating with our support organization. When we find a number of people have all asked similar questions on the community site, we’ll be publishing content from the support staff to help solve members’ questions.
We’ve been working on this upgrade for over six months, and we’d like to hear what you think.