We live in a world of immediacy. Nearly any information is available and expected with a simple search of Google. This mindset creates great opportunities for knowledge sharing and solving problems, but also creates challenges for businesses. In particular, when customers want information and answers immediately to make critical business decisions.
At Infoblox, we’re making strides to ensure critical information is available sooner than ever before. The new Support Central Blog, available from our Infoblox Experts Community, now publishes trending knowledge base articles for customers and prospects. Making it available through our community will help customers easily find the most viewed articles, and content that’s been requested through our support channels.
Our support engineers have been generating KB articles for some time now, and making them available to a wider audience on the community helps customers find answers before a support call is required. It is our hope that proactively publishing KBs and other resources on our community site will help spark meaty conversations among our members. There’s nothing better than discussion about real world situations.
The Support Central blogs also indicate the KB number and topic in the blog title, making it much easier for customers to identify and track the content. This is just another facet of our technical support strategy; giving customers access to the best content with the highest visibility possible. We highly recommend customers create an account and subscribe to the Support Central Blog so they are notified when new topics are published.